Transparent, secure rides with simple fare breakdowns.

Fare is calculated based on the distance between the pick-up point and drop-off point. The pick-up and drop-off points of the Ride Taker are always on the Ride Giver's route.

Fare = Distance × Fare per KM set by the Ride Giver

The Ride Giver can set a fare between ₹0–₹10 per KM. The default fare is ₹3.5 per KM.

There is a 10% long-distance discount for travel exceeding 10 KM. The long-distance discount is calculated in slabs of 10 KM.

Since different rides may have different INR-per-KM rates, the fare may vary for the same distance.

The applicable fare is displayed to the Ride Taker before joining the ride.

If you have changed your mind but the ride is confirmed, we request you to cancel the ride proactively to avoid charges.

For an already charged ride, you can request a refund by following these steps:

• Select My Rides
• Go to Completed Rides
• Select the particular ride for which you have been charged
• Ride details will be displayed
• Choose the REFUND option from the top-right menu

Your refund status depends on the Ride Giver. The Ride Giver needs to approve your refund request.

If you do not receive your refund within 2 days of submitting the refund request, please contact our support team.

The fare is calculated based on the distance between the pick-up and drop-off points selected while planning or confirming the ride.

The applicable fare is displayed in advance before confirmation. Please verify the pick-up and drop-off points before joining the ride.

For an already charged ride, you can request a refund by following these steps:

• Select My Rides
• Go to Completed Rides
• Select the particular ride
• Choose the REFUND option from the top-right menu

Your refund status depends on the Ride Giver, who needs to approve the refund request.

If you do not receive your refund within 2 days of submitting the refund request, please contact our support team.

If you missed the payment after completing the ride, you can make the payment using the following steps:

• Select My Payments
• Choose Pay For a Ride from the top-right menu
• Enter the contact number of the Ride Giver
• Enter the agreed fare under Enter Fuel Points
• Enter a brief explanation under What's this for?
• Select Transfer

To process the payment automatically, we need to confirm that the ride is happening as planned.

Either of the following actions confirms the ride for billing:

1. The Ride Giver can tap the Ride Taker's photo in the ride view and select Picked Up.
2. The Ride Taker can Check-In through the ride view in the app.

If you have not received the payment, you can initiate a payment request to the Ride Taker:

• Select My Payments
• Choose Pay For a Ride from the top-right menu
• Select RECEIVE
• Enter or select the Ride Taker's registered mobile number
• Enter the amount
• Enter a brief explanation under What's this for?
• Select REQUEST and confirm with OK

A notification will be sent to the Ride Taker. Once the Ride Taker approves the request, the points will be transferred to your wallet.

CoRide enables you to receive ride payment invoices via email.

To enable ride trip reports:

• Select Settings
• Select Communication
• Enable Receive Ride Trip Reports

For already completed rides:

• Select My Rides
• Select Completed Rides
• Select the particular ride
• Choose Send by Email

Sometimes it may take a few minutes for the payment gateway to process the transaction and reflect the credited amount in your CoRide account.

Please wait for up to 2 hours and then verify the payment status.

In some cases, money may be debited from your bank account, but due to network connectivity issues, the payment gateway may not complete the transaction successfully.

In such cases, the payment gateway will process the refund directly to your bank account, usually within 2–3 days.

If the refund has not been processed and the amount has not been credited to your CoRide account, please contact our support team with the Order ID of the transaction.

We assure you that all financial transactions on CoRide are secure and the amount will not be lost.

CoRide has a payment system that allows users to complete transactions through the app without handling physical payments.

Cash payments and direct Paytm payments are strictly prohibited.

Please make payments exclusively through CoRide points.

If a Ride Giver asks you for cash or direct payment, you can report the details to our support team.