Cancellation Policy
At CORIDE, we strive to ensure a reliable and seamless ride-sharing experience for all users. To minimize last-minute cancellations and unattended rides, cancellation rules and penalties may apply to confirmed rides.
Refund & Cancellation Policy
How CORIDE handles ride cancellations and refunds
This policy explains when cancellation charges may apply, how they are determined, and the circumstances under which refunds or waivers may be considered.
Applicability
Applicability
- Cancellation penalties apply only to confirmed rides.
- No penalty is charged for cancellations made before a ride is confirmed.
- Penalties are applied only if the user is determined to be responsible based on the platform's arbitration rules.
Free Cancellations
Free cancellation allowance
Users are provided with a limited number of free cancellations within defined time periods. Free cancellation credits are subject to platform rules and may expire if unused.
Timing Rules
Last-minute cancellations
- A cancellation may attract a penalty if it is made within 30 minutes before the scheduled ride start time.
- For rides booked within 30 minutes of the scheduled start time, users are allowed a 10-minute grace period after confirmation. After this period, cancellation penalties may apply.
- No grace period is available once the ride has started.
Fee Structure
Cancellation charges
Where applicable, cancellation fees are determined by the platform based on the ride value. The current fee structure includes:
| Ride Fare | Cancellation Fee |
|---|---|
| Less than ₹50 | ₹5 |
| ₹50 – ₹100 | ₹10 |
| ₹100 – ₹200 | ₹15 |
| Above ₹200 | ₹20 |
An additional cancellation charge may apply if a ride is cancelled after the ride has started.
Responsibility
Determination of responsibility
The platform evaluates cancellation reasons submitted by both the Ride Giver and Ride Taker to determine responsibility. Penalties are imposed only on the party found to be responsible under the platform's arbitration rules.
Certain exceptional circumstances, including vehicle breakdowns, application issues, traffic conditions, severe weather, safety concerns, and similar situations, may be exempt from penalties at the platform's discretion.
Waivers
Waiver of cancellation charges
In certain genuine circumstances, CORIDE may waive cancellation charges at its sole discretion. Users may also contact customer support if they believe a cancellation charge has been incorrectly applied. Refunds or waivers, where approved, will be processed in accordance with the platform's internal review process.
Refunds
Refund policy
Cancellation charges collected by CORIDE are intended to encourage responsible platform usage and reduce inconvenience caused to other users.
Refunds may be provided in the following situations:
- A cancellation fee has been incorrectly charged.
- A technical or system issue resulted in an incorrect penalty.
- The platform determines that the user was not responsible after reviewing the cancellation.
- Any other exceptional circumstance approved by CORIDE.
Approved refunds will be processed through the original payment method or any other method determined by CORIDE, subject to applicable regulations and payment partner policies.
Updates
Policy updates
CORIDE reserves the right to modify this Refund & Cancellation Policy at any time. Any changes shall become effective upon publication on the platform. Continued use of the services after such updates constitutes acceptance of the revised policy.